New students: these students are starting their studies from the beginning for the first time. They may have recognised credits or not.

New SIIU students: these students are starting their studies from the beginning, registering on a programme for the first time and, in accordance with SIIU criteria, may have fewer than 10 credits (for a Master's) or 30 credits (for an undergraduate programme) recognised. This set of students may also be referred to as the optimum new entry group. 

Registered students: these students have an active registration on a programme for an academic year. This set of students may also be referred to as the total student population.

• Registration reservations are not included (due to the students awaiting a place at another university or credit recognition)
• Registration cancellations are not included
• Students with unpaid debts are not included

Graduates: these students have passed (passed or accredited) all credits required for the degree programme and have, therefore, finished their course regardless of whether they have requested their degree certificate be issued or not.

Success rate: the percetage ratio between the number of passed credits and the number of credits taken for assessment.

Performance rate: the percentage ratio between the number of credits passed and the number of credits registered for.

Sources:

• Survey of student satisfaction with the study programme
• Survey of satisfaction and identification of needs of the teaching and research staff (PDI)
• Biennial survey of satisfaction and identification of needs of the administrative and service staff (PAS) who have supported the undergraduate and postgraduate studies.

Items rated on a scale of 1 to 4, where 1 means ‘not at all satisfied’ and 4 means ‘very satisfied’.